About Us
OUR MISSION
We Love Inspiring Kids of All Ages and Abilities to Ride!
Xchange Sports is a family-run, family-friendly, children’s bike shop, and we love what we do. We believe the balance bike is the single best approach to teaching a child to ride a bike. We are passionate in our belief that a balance bike will give your child the necessary skills for a lifetime of fearless riding, all the while building their confidence, coordination and muscle development. Plus, riding a bike is awesome!
There is a wide variety of children’s bikes for parents to choose from and we decided early on, as a business, that we wanted to offer bikes that we would let our own three kids ride. We strive daily to offer the best selection of quality children balance and pedal bikes in terms of brands, styles, features, components, colours, and sizes, and overall value.
We also know that the speed at which you, the customer, receives your item(s) plays a very important role in how you’ll think about shopping with us now or again in the future. At Xchange Sports, we have put a lot of focus on making sure that your new bike gets delivered to you as quickly as possible and in pristine condition.
Our Commitment
- FREE SHIPPING Australia-wide available on orders over $250. For orders under $250 we have a flat rate of $15 per order.
- Simple, No Hassle, No Worry 30 day returns. We don’t believe in buyer remorse.
- Secure SSL shopping. Our cart checkout is PCI Compliant with the highest encryption level commercially available.
- To engage in Honest, Ethical, and Transparent business practices.
- We are fully committed to Ensuring Your Privacy. We will never sell, give away, distribute, and/or rent information about our customers.
- Responsive White-Glove Customer Service. Email us with any questions or concerns, we’ll get right back to you.
We Offer True Value
As the customer: You should feel 100% confident in every aspect of your purchase. This includes feeling confident with the item(s) you’ve chosen, feel secure throughout the entire checkout and transaction process, final delivery to your home in a timely manner, and comprehensive aftercare.
The products: We take great care in offering quality biking products that we truly believe in. If a product doesn’t meet our high safety and quality standards, we simply won’t sell it. We insist that each manufacturer stand by their bike(s), apply quality controls to ensure only the best products go out the door, and they (manufacturer) offer a warranty. If they won’t stand behind it, then how can we?
Customer Service
It’s natural with any business that issues will arise on occasion no matter how careful we are or what preventive steps we took. It’s not the issue you will remember, it will be how we handled it. If an issue does occur, just let us know and we’ll work hard to make sure that the problem is resolved to your satisfaction.
Let us know how we can assist you!
Email or call us now at:
Children's Bicycles For Every Age & Ability
Our lightweight, innovative, and high-quality children’s bikes offer your child easy handling, intuitive movements, and no end of safe riding fun. These are the Perfect Learner Bikes with 12 inch to 24 inch wheels that will make learning to ride Easy.
AGES 2 TO 4 YEARS
12 inch Balance Bikes
Ultra-lightweight, starting at just 1.9kgs, these 12 inch toddler bikes are easy to maneuver, encouraging the youngest kids to grow confidently.
AGES 3 TO 6 YEARS
14 inch Balance Bikes
14-inch bikes for children 3 to 6 years of Age. We have a revolutionary Australian-designed balance bike range that will give your child the very best first bike experience on two wheels.
AGES 5 TO 8 YEARS
18 inch Balance Bikes
18-inch bikes for toddlers kids are the best for 5 to 8-year-olds. Weighing at just 7.5 kgs, these kids riding bikes enables them to start their cycling journey today.
AGES 9+ TO TEENS
24 inch Balance Bikes
Largest 24 inch Balance Bike that has add on pedals for older kids 9+ who have struggled to ride a traditional pedal bike or have a disability which makes riding complicated and frustrating.
