ABOUT US
OUR MISSION
WE LOVE INSPIRING KIDS OF ALL AGES AND ABILITIES TO RIDE!
Xchange Sports is a family-run, family-friendly, children’s bike shop, and we love what we do. We believe the balance bike is the single best approach to teaching a child to ride a bike. We are passionate in our belief that a balance bike will give your child the necessary skills for a lifetime of fearless riding, all the while building their confidence, coordination and muscle development. Plus, riding a bike is awesome!
There is a wide variety of children’s bikes for parents to choose from and we decided early on, as a business, that we wanted to offer bikes that we would let our own three kids ride. We strive daily to offer the best selection of quality children balance and pedal bikes in terms of brands, styles, features, components, colours, and sizes, and overall value.
We also know that the speed at which you, the customer, receives your item(s) plays a very important role in how you’ll think about shopping with us now or again in the future. At Xchange Sports, we have put a lot of focus on making sure that your new bike gets delivered to you as quickly as possible and in pristine condition.
OUR COMMITMENT
- FREE SHIPPING Australia-wide available on orders over $250. For orders under $250 we have a flat rate of $15 per order.
- Simple, No Hassle, No Worry 30 day returns. We don’t believe in buyer remorse.
- Secure SSL shopping. Our cart checkout is PCI Compliant with the highest encryption level commercially available.
- To engage in Honest, Ethical, and Transparent business practices.
- We are fully committed to Ensuring Your Privacy. We will never sell, give away, distribute, and/or rent information about our customers.
- Responsive White-Glove Customer Service. Email us with any questions or concerns, we’ll get right back to you.
WE OFFER TRUE VALUE
As the customer: You should feel 100% confident in every aspect of your purchase. This includes feeling confident with the item(s) you’ve chosen, feel secure throughout the entire checkout and transaction process, final delivery to your home in a timely manner, and comprehensive aftercare.
The products: We take great care in offering quality biking products that we truly believe in. If a product doesn’t meet our high safety and quality standards, we simply won’t sell it. We insist that each manufacturer stand by their bike(s), apply quality controls to ensure only the best products go out the door, and they (manufacturer) offer a warranty. If they won’t stand behind it, then how can we?
