Warranty & Easy Returns — 30-Day Guarantee

Support Beyond the First Ride

Our Product Warranties

The following warranties cover manufacturing defects, subject to the applicable warranty terms:

Please refer to the product page and supplied warranty information for product-specific terms. Contact us if you would like confirmation before purchasing.

Always follow the product’s instructions, including its maximum rider weight and intended use. Check the specifications for your particular model rather than relying on wheel size alone.

Your Rights Come First

Your Consumer Guarantees

Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including your rights under Australian Consumer Law.

For a major product failure, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to have the problem remedied within a reasonable time.

Consumer guarantees apply independently of a manufacturer’s warranty and may continue beyond its stated period. Our change-of-mind conditions do not restrict these rights.

Choose With Confidence

30-Day “Love Your Ride” Guarantee

If your purchase is not right for your family, contact us within 30 days of delivery. We can help with sizing, setup and adjustment questions, or explain your return options.

For returns under our money back guarantee, the product must be handed to the shipping carrier within 30 days of delivery. Please contact us early enough to arrange return shipping.

Read our 30-Day Money Back Guarantee for the full conditions, including the short bike test-ride allowance and refundable standard domestic delivery charges.

Changed Your Mind?

Change-of-Mind Returns & Exchanges

A change-of-mind return includes receiving the product you ordered but deciding you would prefer a different:

• Size
• Colour
• Model
• Product

For approved change-of-mind returns and exchanges, return shipping costs are your responsibility.

Choosing the wrong size is generally a change-of-mind matter when the product supplied matches your order and description. This does not affect your rights if the product was misdescribed or fails to meet another consumer guarantee.

Before Opening or Assembling

Keeping Your Product Ready for Return

If you think you may return a product for change-of-mind reasons, keep it unused, unassembled and in its original packaging, except for the bike test-ride allowance below.

Bike test-ride exception: our 30-Day Money Back Guarantee allows you to assemble a bike and take a short test ride on a clean, dry surface to check fit and suitability. Keep it looking clean and new, retain the original packaging, and avoid long rides, dirt trails and mud.

Accessories returned under the guarantee must be clean and unused, in their original packaging with all tags attached. For other products, contact us before assembly or use so we can explain your return options.

These conditions apply to voluntary change-of-mind returns. Original packaging and unused condition are not requirements for exercising consumer guarantee rights.

Tell Us What Has Happened

How to Make a Warranty Claim

Email support@xchangesports.com.au with:

• Your order number or proof of purchase.
• A clear description of the issue.
• Clear photos showing the product and the concern.
• Your full shipping address.
• Your daytime contact number and email address.
• The production date or batch number, if applicable.

Our team will review the information and contact you with the next steps. If the issue could affect safe use, stop using the product while you seek assistance.

A Simple Return Process

Arranging a Return or Exchange

Please contact us before sending a product back. Once your request has been reviewed, we will provide a Return Authorisation Number and return instructions.

1. Contact our team. Include your order number, the product and the reason for your request.
2. Receive your return instructions. We will confirm the return address and relevant shipping arrangements.
3. Pack the product securely. Include your Return Authorisation Number and the relevant supplied parts.
4. Keep your tracking details. These help identify and follow up your return.

The return-authorisation process helps us manage your request and does not limit your statutory rights.

We Will Put It Right

If We Send the Wrong Item

If we send the wrong product, colour, size or model, contact us with your order number and photos of the item received.

We will provide a pre-paid return label at no cost to you and arrange the appropriate solution as quickly as possible.

Help With Product Problems

Faulty, Damaged or Defective Products

If your product arrives damaged or you believe it has a fault or defect, please contact us before arranging a return so we can explain the assessment process and shipping arrangements.

Depending on the issue and your consumer rights, the appropriate remedy may be a repair, replacement or refund.

Change-of-mind shipping charges and return conditions do not override your entitlements for a product that fails to meet a consumer guarantee.

Once Your Return Is Assessed

Refunds & Exchange Arrangements

We will contact you about the outcome of your return assessment. Refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.

For a change-of-mind exchange, we will confirm the replacement product’s availability and explain any price difference or additional delivery charge before proceeding.

For eligible money back returns, standard domestic delivery charges are refundable as described in our 30-Day Money Back Guarantee. Return freight remains your responsibility under that voluntary guarantee.

Get the Right Fit First

Need Help Choosing a Size?

Check the sizing information and specifications on the product page before ordering.

If you are unsure, contact our team. We can help you understand the measurements and choose a suitable bike, scooter, helmet or accessory for your child.

Need A Hand?

We Are Here to Help

For help with sizing, setup, warranties, returns or exchanges, contact our Sydney-based team.

Email: support@xchangesports.com.au

Phone: +61 408 604 375