Warranty & Easy Returns – Xchange Sports

We want every family to feel confident shopping with Xchange Sports.

All products are backed by applicable manufacturer warranties and our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to help make the process simple, fair and stress-free.

Our goal is to support you before, during and after your purchase so your child can get riding with confidence.

Our Product Warranties

Kids Balance Bikes

5-Year Warranty against manufacturing defects.

Maximum rider weight limits apply:

12″ bikes: up to 30kg
14″ bikes: up to 50kg
18″ bikes: up to 100kg
24″ bikes: up to 120kg

Kids & Adult Helmets

1-Year Warranty against manufacturing defects.

Bike Accessories

1-Year Warranty against manufacturing defects.

For scooters, skateboards, Kids Nutrition and other products, manufacturer warranty periods may vary. Please refer to the individual product page or contact us if you would like confirmation before purchasing.

30-Day Love Your Ride Guarantee

We want you and your child to be happy with your purchase.

If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best possible solution.

In many cases, especially with bikes, scooters and ride-on products, sizing, setup or adjustment issues can be resolved quickly with a little expert guidance. We always recommend contacting us first before arranging a return so we can help get things right.

Need to Make a Warranty Claim?

We’ve made the process as simple as possible.

Email support@xchangesports.com.au with:

Your order number or proof of purchase
A clear description of the issue
Clear photos showing the product and concern
Your full shipping address
Daytime contact number
Email address
Production date or batch number (if applicable)

Our team will review your claim and get back to you as quickly as possible with the next steps.

Returns & Exchanges

If you would like to return or exchange an item, please contact us before sending it back.

Once your request has been reviewed, we will provide a Return Authorisation Number along with return instructions.

Change-of-Mind Returns & Exchanges

For approved change-of-mind returns or exchanges, return shipping costs are the responsibility of the customer.

This includes situations where the correct product was supplied as ordered but you decide you would prefer a different:

Size
Colour
Model
Product

If the item supplied matches your order and product description, selecting the wrong size is considered a change-of-mind return or exchange, not a shipping or fulfilment error.

Before Opening or Assembling Your Product

If you think you may need to return an item for change-of-mind reasons, please keep it:

Unused
Unassembled
In its original packaging

We strongly recommend contacting our team before assembling or using the product so we can confirm your return options.

If We Send the Wrong Item

If Xchange Sports makes an error with your order — such as sending the wrong product, colour, size or model — we will provide a pre-paid return label at no cost to you and arrange the correct solution as quickly as possible.

Faulty or Defective Products

If you believe your product has a manufacturing fault or defect, please contact us before returning it.

Depending on the situation, the appropriate solution may include a repair, replacement or refund.

Your rights under the Australian Consumer Law apply independently of any manufacturer warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated warranty period where applicable.

Choosing the Right Size

We strongly recommend reviewing the sizing information provided on each product page before placing your order.

If you are unsure, please contact our team before purchasing. We are always happy to help you choose the most suitable size for your child.

Warranty & Easy Returns – Xchange Sports