Customer Help

Customer Help

15 years in the balance bike industry, we know a thing or two about balance bikes. Need help assembling your bike? Need some after-purchase support? Look here.

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FREQUENTLY ASKED QUESTIONS

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WARRANTY & RETURNS

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CONTACT US

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BIKE ASSEMBLY GUIDES

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SHIPPING & DELIVERY

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PRIVACY & SECURITY

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LEARNING HOW TO RIDE A BIKE

If you need further help or info, please phone us on +61 0408604375 or email us directly, using the button below.

Xchange Sports|Customer Help

Our warehouse will be closed for Christmas from 20th December 2023 - 3rd January 2024.

Orders received during this time will be dispatched from 4th January onwards.