Shipping & Delivery Policy

Ready for Their Next Adventure

In Stock? On Its Way Within 2 Business Days.

All in-stock orders leave our Sydney warehouse within 2 business days. Once your order has been dispatched, the estimated transit times below apply.

Before It Leaves Our Warehouse

Order Processing & Dispatch

We pick, pack and dispatch in-stock orders within 2 business days from our Sydney warehouse.

Orders placed on weekends, public holidays or outside normal warehouse processing periods begin processing on the next business day.

Once your order has been collected by the carrier, tracking details will be sent to the email address supplied at checkout.

Dispatch time and transit time are different. For example, a metro order may take up to 2 business days to leave our warehouse, followed by approximately 2–5 business days in carrier transit.

Australia-Wide Shipping

Simple Flat-Rate Delivery

Our Australian shipping rate is $20 for all products except the Kidvelo Rookie 24, which ships for $60. These rates apply to metro, regional and remote locations across Australia.

Planning Their Next Adventure

Estimated Australian Transit Times

The times below are estimated business days in transit after dispatch from our Sydney warehouse.

These are estimated carrier transit ranges, not guaranteed delivery dates. Remote or very remote locations may take longer depending on transport schedules and local carrier coverage.

Across the Tasman

Kidvelo Bike Delivery to New Zealand

We ship Kidvelo-branded bikes only to New Zealand.

Accessories, helmets, spare parts, scooters, skateboards, nutrition products and bikes from other brands cannot be shipped to New Zealand. Accessories cannot be added to a New Zealand bike delivery.

Estimated New Zealand transit time is approximately 4–10 business days after dispatch.

International delivery times may vary because of customs clearance, carrier schedules, weather or local delivery conditions. Australian shipping rates do not apply to New Zealand orders.

Know Where Your Order Is

Carriers & Tracking

We select the most appropriate available carrier for your order based on parcel size, destination and service availability.

Once your order has been dispatched, you will receive tracking information by email. Tracking can take several hours to update after the first carrier scan, so movement may not be visible immediately.

If you cannot find your tracking email, please check your spam or junk folder before contacting us.

Receiving Your Delivery

Authority to Leave & Safe Delivery

Courier deliveries may be left in a safe place when nobody is available to receive them. If there is no appropriate secure location at your home, consider using a suitable business or work address where permitted.

If you are shipping to a business address, please include the business name in your delivery details.

Buying a bike as a surprise? Bike cartons may make the contents obvious. For birthday or Christmas surprises, consider delivery to a suitable alternative address.

Address Requirements

Please Check Your Delivery Details

Large bikes, scooters and many other parcels require a physical delivery address. We do not deliver large courier items to PO Boxes.

Please include the following details where relevant:

• Correct street address
• Unit or apartment number
• Business name
• Correct suburb and postcode
• Current mobile number
• Useful delivery instructions

Incorrect or incomplete address information can delay delivery and may result in additional carrier charges.

Good to Know

Peak Periods & Unexpected Delays

Most orders arrive within the estimated transit ranges. However, delivery networks can occasionally be affected by circumstances outside our control.

Possible causes of delay include:

• Christmas and major promotional periods
• Public holidays
• Severe weather
• Floods, bushfires or road closures
• Carrier network disruptions
• Remote-area transport schedules
• New Zealand customs processing

If your tracking has stopped updating for an unusually long period, contact us and we will help investigate the shipment with the carrier.

Stock Availability

In-Stock, Pre-Order & Backordered Products

Our 2-business-day dispatch commitment applies to in-stock products. If an item is advertised as a pre-order, backorder or has a special lead time, the timeframe displayed on the product page takes precedence.

Need a Hand?

Questions About Shipping or Your Delivery?

Our Australian team is here to help with shipping rates, tracking, delivery estimates or questions before you place your order.

Email: support@xchangesports.com.au

Phone: +61 408 604 375