Shop confidently knowing your Kidvelo Rookie 14 is supported by a 5-year manufacturer’s warranty and the Xchange Sports Australia 30-Day “Love Your Ride” Guarantee.
5-Year Manufacturer’s Warranty
The Kidvelo Rookie 14 is covered for five years against manufacturing defects, subject to the manufacturer’s warranty terms and its 50kg maximum rider weight.
The warranty does not cover normal wear and tear, misuse, incorrect assembly, unauthorised modifications, accident damage or use outside the product’s intended purpose.
Your rights under the Australian Consumer Law apply independently of this written warranty and cannot be excluded.
30-Day “Love Your Ride” Guarantee
If the Rookie 14 is not right for your family, contact us within 30 days of delivery. We can help with sizing, setup, pedal-kit installation or adjustment questions and explain your available return options.
For a return under the guarantee, the product must be handed to the return carrier within 30 days of delivery. Please contact us early enough to arrange the return.
Short Bike Test Ride Allowed
You may assemble the bike and take a short test ride on a clean, dry surface to check its fit and suitability. Keep the bike clean and looking new, retain the Easy-Ride Pedal Kit, tools, original components and packaging, and avoid long rides, dirt trails and mud.
Change-of-Mind Returns & Exchanges
Contact us before returning anything. Once your request has been reviewed, we will provide return instructions and, where required, a Return Authorisation Number.
For approved change-of-mind returns or exchanges, return shipping is the customer’s responsibility. Choosing the wrong size is generally treated as a change of mind when the product supplied matches the order and product description.
Wrong, Damaged or Faulty Item
If you receive the wrong item, or the bike arrives damaged or appears faulty, contact us before returning it. We will review the issue and arrange the appropriate next step, which may include a repair, replacement or refund.
How to Request Help
Email sales@xchangesports.com.au with your order number or proof of purchase, a short description of the issue, clear photos or video, your delivery address and your preferred contact number.
Xchange Sports Australia
Email:
sales@xchangesports.com.au
Phone:
+61 408 604 375
Postal address:
PO Box 44, St Ives NSW 2075
Hours:
Monday to Friday, 9:00am–5:30pm AEST
Lucy F. — Verified customer –
A birthday bike that built confidence
A brilliant first bike for our son. We gave him the Rookie 14 for his fourth birthday, and by his third practice he was riding away confidently. The customer service was excellent too.
David W. — Verified customer –
Starting at their own pace
He’s loving the Rookie 14. At two, he’s still learning to use the brakes, and we haven’t attached the pedals yet. It’s great to have the option to introduce them when he’s ready.
Shaun D — Verified customer –
A quick move to pedals
Our son had outgrown his old balance bike, so we upgraded to the Rookie 14. He loves it, and it took him less than 10 minutes to get the hang of the pedals. It’s been an amazing first proper bike for him.
Toby H. — Verified customer –
Thoughtful design and helpful guidance
We bought the Rookie 14 as our daughter’s second bike, and it’s been a great choice. It’s comfortable, well built and thoughtfully designed, with the option to add pedals and a chain when she’s ready. Xchange Sports emails also offered helpful build guidance and ideas to make riding exciting for her. She’s now asking to go out on her bike, which says it all for us.
Ben S. — Verified customer –
A lightweight upgrade that made riding easier
A fantastic bike for a toddler learning to ride. Our little one had outgrown a smaller balance bike and was ready for an upgrade. Bikes with stabilisers felt too heavy for his age and size, but the Rookie 14 is incredibly lightweight, so he moved onto it with ease. It was straightforward to assemble, and it’s easy for us to carry and store too. We’re very happy with it.
Audrey J .— Verified customer –
One bike that grows with your child
We love that the Rookie 14 can grow with our little one. They can start by practising balance and move on to pedals when they feel ready.
Joanna D. — Verified customer –
Balance bike confidence, with pedals ready for later
Our daughter had outgrown her old balance bike but wasn’t confident enough for pedals yet. The Rookie 14 is a great fit for this stage: it’s lightweight, has brakes, and can be converted when she’s ready to try pedalling.
John W. — Verified customer –
A natural next step towards pedals
A great way to move from a balance bike to riding with pedals.
Simon D. — Verified customer –
Comfortable from the first ride
Our son absolutely loves his Rookie 14. He felt comfortable on it straight away and picked up how to use the brakes almost immediately. We’re looking forward to trying the pedals when he’s ready.
Nathan J. — Verified customer –
Well made and ready to ride
A really good-quality bike. Everything works just as it should.
Susan A. — Verified customer –
A lightweight bike for little riders
An excellent, lightweight bike for our 4 year old.
Otto T. — Verified customer –
Easy to switch from balance bike to pedals
The Rookie 14 converted easily from a balance bike to a pedal bike.
Michelle G. –
More Than a Bike, It’s a Family Adventure Starter
The Kidvelo Rookie 14 has opened up a new world of family fun. Walks around the neighbourhood have turned into exciting bike rides. He can keep up with us easily, first by gliding and now by pedalling. It’s so lightweight that popping it in the car for a trip to the park is effortless. This bike has brought so much joy and activity into our lives.
Mike K. –
Say Goodbye to Unused Bikes in the Shed!
Our older child had a balance bike he used for six months, then a 12″ pedal bike he outgrew in a year. It was a constant cycle of buying and selling. The Rookie 14 breaks that cycle. It serves its purpose perfectly as a balance bike and then transforms into a fantastic first pedal bike that will last them for a few years. It simplifies life and is much more sustainable.
Sarah F. –
Perfect Size and Adjustability for Growing Riders
We chose the 14-inch model for our tall three-year-old, and it has been a perfect fit. The seat and handlebars have a wide range of adjustment, which has accommodated his growth spurts perfectly. We know this bike will fit him comfortably through his balance and early pedaling years, making it a truly smart and adaptable purchase.
Marie S. –
The Ultimate Confidence-Building Machine
This bike has been incredible for our daughter’s development. She started as a timid glider and became a confident rider in balance mode. When we introduced the pedals, that confidence just carried right over. Because the bike wasn’t new and intimidating, she felt in control the entire time. Now she believes she can do anything!
Brett L. –
Safety and Quality That Gives Us Peace of Mind
When our grandchild started going faster, we were so grateful the Rookie 14 has two real, easy-pull hand brakes, not just a coaster brake. It taught him proper braking habits from day one. This feature became even more crucial once the pedals were on. The lightweight aluminium frame and thoughtful safety details show that this bike was designed by people who truly understand kids and parental concerns.
Francis B. –
From Balance to Pedals in 15 Minutes Flat!
As a parent with limited time and a short attention-span toddler, the ease of conversion on this bike is a massive selling point. The instructions were crystal clear, and all the tools were in the box. I was able to attach the pedal and chain assembly during his naptime in about 15 minutes. He woke up to what felt like a brand new bike, and the excitement was off the charts. It’s designed for real-life, busy families.
Mark K. –
Finally, a Bike That Makes Financial and Practical Sense!
Buying a balance bike and then a separate pedal bike felt wasteful. The Rookie 14 is the ultimate 2-in-1 solution. The build quality is exceptional, so you know it will withstand both learning phases. It’s a single, brilliant investment that saves you from buying a second piece of equipment and eliminates the clutter of having multiple bikes in the garage.
Ollie B. –
The Easiest Transition to a Pedal Bike, Ever.
If you want to skip the training wheels drama, this is the bike for you. The Kidvelo Rookie 14 teaches the most important skill first: balance. Once our daughter was whizzing around and using the hand brake like a pro, we knew she was ready. The pedal attachment process was surprisingly simple. She got on the bike she already knew and loved, and just… pedaled away. No fear, no tears, just pure cycling success.
Susan V. –
The Perfect Grandparent Gift That Grows With Them
We wanted to get our grandson a bike for his 3rd birthday, but worried he’d outgrow it quickly. The Kidvelo Rookie 14 solved that problem beautifully. It’s a gift that lasts for years, not just a season. Watching him learn to balance and then, a year later, seeing the pure joy on his face as we added the pedals for the first time, was a priceless memory. It’s a high-quality, thoughtful gift that truly keeps on giving.
Nicole R. –
Two Bikes in One – An Absolutely Genius Invention!
This is hands-down the smartest kids’ product we’ve ever purchased. Our son mastered the balance bike phase on the Rookie 14, gaining incredible confidence. When he was ready for pedals, we simply attached the included kit. Because he was already comfortable with the bike’s frame, weight, and brakes, the transition was seamless. He was pedalling independently in less than an hour! It saved us money, space, and the stress of teaching him on a completely new bike.
Rick T. –
A Great Larger Balance Bike
Having mastered the Rookie 12 balance bike, we upgraded to the Rookie 14 for her birthday. Our 3.5 year old daughter loved the colour and couldn’t wait to get on. We first assembled it as a balance bike but it was quickly apparent she was ready for pedals so we promptly changed it over and within 10 minutes she could ride! So pleased with the quality and service from Kidvelo. I would highly recommend!
Tracey S. –
Perfect First Bike
My 4 year old was ready to pedal but liked her balance bike too much, despite it being far too small. We decided to buy the Rookie 14 as it was a great convertible balance bike for her as she got to build up her confidence on a larger bike in balance format and within 2 months she asked for the pedals to go on. We put the pedals on and she literally just rode off without a second thought 🙂