We want every family to feel completely confident shopping with us.
That’s why all products purchased from Xchange Sports are backed by manufacturer warranties and our 30-Day Love Your Ride Guarantee.
If something isn’t right, we’re here to help make it easy.
Our Product Warranties
Kids Balance Bikes
5-Year Warranty against manufacturing defects
Weight limits apply:
12″ Bikes: up to 30kg
14″ Bikes: up to 50kg
18″ Bikes: up to 100kg
24″ Bikes: up to 120kg
Kids & Adult Helmets
1-Year Warranty against manufacturing defects
Bike Accessories
1-Year Warranty against manufacturing defects
30-Day Love Your Ride Guarantee
We want your child to absolutely love their new ride.
If you’re not completely satisfied, please contact us within 30 days of delivery and we’ll work with you to find the best solution.
Often, a quick conversation can resolve sizing, setup or adjustment concerns without needing a return.
Need To Make A Warranty Claim?
We’ve made the process simple.
Email us at:
support@xchangesports.com.au
Please include:
✔ A brief description of the issue
✔ Clear photos of the product
✔ Your full shipping address
✔ Daytime contact number
✔ Email address
✔ Production date / batch number (if applicable)
Our team will review your claim and respond as quickly as possible.
Returns & Exchanges
If you’d like to return or exchange an item, please contact us first with your proof of purchase.
We’ll provide a Return Authorisation Number and guide you through the process.
Please Note
Return shipping costs are the responsibility of the customer for change-of-mind returns or exchanges.
If we have made an error with your order (such as sending the wrong colour, size or model), we will provide a pre-paid return label at no cost to you.
Choosing The Right Size
To help avoid returns, please carefully review sizing information on each product page.
If you’re unsure, our team is always happy to help before you order.
Ordering the incorrect size is not considered a shipping error.
Before Opening Your Product
If there is any chance you may need to return your order for personal reasons, please leave the product unassembled and in original packaging until you’ve contacted our team.
We’re Here To Help
Our goal is simple:
To get your child riding confidently and happily as quickly as possible.
If you have any questions about sizing, setup, warranties or returns, our Sydney-based team is here to help.
Email: support@xchangesports.com.au
Phone: +61 408 604 375
Sally G. –
Perfect balance bike for Toddlers
This bike is great for toddlers and young children before progressing to a bike with pedals. It is very light weight, so much so that my 2.5 year old can easily pick it up and carry it. The seat and handle bar height is adjustable so I think I will get around 3-4 years out of this bike. The wheels are made of foam instead of being air filled which has meant we haven’t needed to refill the tyres. Very happy with the purchase.
Rebecca A. –
Light as a Feather
“The Cruzee is so lightweight my 2-year-old can pick it up by himself! It makes learning so easy and fun. The colours are bright and cheerful, and the bike feels really well made. Worth every cent.”
Steven M. –
Grandpa’s Favourite Gift
“I bought the Cruzee for my grandson, and it was a hit right out of the box. It was easy to assemble, the seat adjusts quickly, and he took off riding straight away. The fact that it doesn’t rust is a big bonus too.”
Anne K. –
Colourful & Fun
“We chose the bright red Cruzee, and my son absolutely loves it. He’s already coasting around the park after just a few days. The quality is top-notch, and I love that the bike grows with him thanks to the adjustable seat and bars.”
Peter G. –
Perfect for Everyday Adventures
“Our daughter rides her Cruzee everywhere — to the park, around the house, even on holiday! It’s light enough to carry when she gets tired, and we’ve never had an issue with rust or parts breaking.”
Kara M. –
Nana Approved
“I wanted something safe and easy for my granddaughter to use, and the Cruzee ticked all the boxes. It’s strong but super light, and she mastered balancing faster than I thought possible. Highly recommend to any grandparent looking for a great first bike.”
Chris P. –
Easy to Adjust
“One of my favourite things about the Cruzee is how quickly we can raise or lower the seat. My son is growing fast, but we know this bike will last him years thanks to its adjustability. The bright blue colour is a nice touch too.”
Susan A –
Confidence Builder
“Our son was a bit hesitant at first, but the Cruzee gave him so much confidence. He started by walking it around and now he’s coasting with both feet up. I can already tell he’ll transition to a pedal bike easily.”