We want every family to feel completely confident shopping with us.
That’s why all products purchased from Xchange Sports are backed by manufacturer warranties and our 30-Day Love Your Ride Guarantee.
If something isn’t right, we’re here to help make it easy.
Our Product Warranties
Kids Balance Bikes
5-Year Warranty against manufacturing defects
Weight limits apply:
12″ Bikes: up to 30kg
14″ Bikes: up to 50kg
18″ Bikes: up to 100kg
24″ Bikes: up to 120kg
Kids & Adult Helmets
1-Year Warranty against manufacturing defects
Bike Accessories
1-Year Warranty against manufacturing defects
30-Day Love Your Ride Guarantee
We want your child to absolutely love their new ride.
If you’re not completely satisfied, please contact us within 30 days of delivery and we’ll work with you to find the best solution.
Often, a quick conversation can resolve sizing, setup or adjustment concerns without needing a return.
Need To Make A Warranty Claim?
We’ve made the process simple.
Email us at:
support@xchangesports.com.au
Please include:
✔ A brief description of the issue
✔ Clear photos of the product
✔ Your full shipping address
✔ Daytime contact number
✔ Email address
✔ Production date / batch number (if applicable)
Our team will review your claim and respond as quickly as possible.
Returns & Exchanges
If you’d like to return or exchange an item, please contact us first with your proof of purchase.
We’ll provide a Return Authorisation Number and guide you through the process.
Please Note
Return shipping costs are the responsibility of the customer for change-of-mind returns or exchanges.
If we have made an error with your order (such as sending the wrong colour, size or model), we will provide a pre-paid return label at no cost to you.
Choosing The Right Size
To help avoid returns, please carefully review sizing information on each product page.
If you’re unsure, our team is always happy to help before you order.
Ordering the incorrect size is not considered a shipping error.
Before Opening Your Product
If there is any chance you may need to return your order for personal reasons, please leave the product unassembled and in original packaging until you’ve contacted our team.
We’re Here To Help
Our goal is simple:
To get your child riding confidently and happily as quickly as possible.
If you have any questions about sizing, setup, warranties or returns, our Sydney-based team is here to help.
Email: support@xchangesports.com.au
Phone: +61 408 604 375
Cathy M. –
Excellant Trike
Fantastic product that will grow with my child. Easy to set up, easy to fold and very sturdy. I love that it is easy to take with us in the car to play at the park.
Harris B. –
One Trike, Four Stages!
“The Globber Explorer 4-in-1 is such a smart buy. We started using it as a parent-steered trike, and now our toddler is confidently using it in independent mode. The fact that it converts into a balance bike means it will last for years.”
Brea Y. –
Perfect for Growing Kids
“I love that this trike grows with my child. The adjustable seat and easy conversion from trike to balance bike make it a great long-term investment. Plus, it folds down neatly for the car boot — very convenient.”
Larry G. –
Grandpa’s Favourite Gift
“This was a birthday present for my grandson, and he adores it. I like how sturdy and safe it feels, and the parent handle is very comfortable to push. Being able to transform it as he grows is brilliant.”
Vanessa P. –
Easy to Assemble & Fold
“The setup was simple, and switching between the different modes is surprisingly quick. The folding feature is a lifesaver for trips to the park or holidays — it doesn’t take up much space at all.”
Nikki M. –
Safe & Comfortable Ride
“The seat is well-padded, and the harness feels secure. My daughter loves riding around the neighbourhood in trike mode, and I feel confident she’s safe. The wheels glide smoothly even on uneven paths.”
Karen L. –
Fantastic Design
“The design is clever and stylish. The colours are vibrant, and it feels very solid. We’ve used it almost daily for months, and it still looks and feels brand new.”
Barry K. –
Perfect for Small Spaces
“The folding mechanism is brilliant — we live in an apartment and storage is limited, so this is ideal. It tucks away neatly in a corner when not in use.”