Privacy Policy – Xchange Sports Australia

Who We Are

Xchange Sports Australia

This website is operated by Xchange Sports Australia, ABN 77 070 813 260.

If you have a privacy question or would like help with your personal information, contact us using the details at the end of this policy.

The Information You Share

What Information We Collect

Depending on how you use our website and services, we may collect:

• Contact details: your name, email address and phone number.
• Delivery and billing details: the addresses needed to process and deliver your order.
• Order information: products purchased and transaction history.
• Payment information: details required to complete your purchase, processed through third-party payment providers.
• Enquiry information: information you choose to provide when contacting us for assistance.
• Website usage information: your IP address, browser type, device information and pages visited.
• Marketing preferences: whether you have chosen to receive newsletters and offers.

When You Shop or Get in Touch

How We Collect Your Information

We collect information you provide when you place an order, contact our team or sign up for marketing emails.

We also collect certain technical and browsing information through cookies when you visit our website.

Some information is needed to fulfil your request. For example, we need a delivery address to send your order and contact details to provide order updates.

Helping Us Serve You

How We Use Your Information

We use your information to:

• Process payments and fulfil your orders.
• Arrange delivery and send order confirmations and shipping updates.
• Respond to enquiries and provide customer support.
• Help with returns, exchanges and product issues.
• Send newsletters and offers when you have opted in.
• Improve our website, shopping experience and product selection.
• Help detect and prevent fraudulent transactions.
• Meet our legal obligations.

Working With Service Providers

When We Share Your Information

We do not sell your personal information.

We may share information with service providers where needed to operate our website and fulfil your order, including:

• Delivery carriers: to arrange shipping and deliver your purchase.
• Payment providers: to process your payment.
• IT service providers: to support and maintain our website and systems.

We may also disclose information to legal authorities when required by law.

Completing Your Purchase

Payment Processing

Payments are processed through third-party payment providers. The information required depends on the payment method you choose at checkout.

Please review your chosen payment provider’s privacy policy for details about how it handles your information.

Your Website Experience

Cookies & Website Usage

Cookies are small files stored on your device when you visit a website. We use cookies to remember preferences, improve your browsing experience and understand how our website performs.

Website usage information may include your browser type, device information, IP address and the pages you visit.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

You Choose What You Receive

Marketing Emails & Unsubscribing

If you opt in, we may send you newsletters, product updates and special offers from Xchange Sports Australia.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting our team.

Unsubscribing from marketing does not stop essential communications about an order or customer support request.

Looking After Your Information

Data Storage & Security

We take reasonable measures to protect your personal information against unauthorised access, use and disclosure.

No online service or method of storing information can guarantee complete security. Please avoid sending full payment card details or passwords by email.

Keeping Your Details Current

Accessing, Updating or Deleting Your Information

You can contact us to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Request deletion of your personal information.
• Update your marketing preferences.

Email support@xchangesports.com.au and explain your request. We may need to verify your identity before providing access or making changes.

Deletion requests are subject to applicable legal requirements. We may need to retain some information to meet those requirements, and will explain any limitations relevant to your request.

When You Leave Our Website

Links to Other Websites

Our website may contain links to websites operated by other organisations.

Those websites have their own privacy policies. Please read them before providing personal information, as this policy does not cover how those organisations collect or use your information.

Let Us Help

Privacy Questions & Concerns

If you have a concern about how we have handled your personal information, please contact us using the details below.

Include your contact details, a description of your concern and any relevant correspondence so we can investigate and respond.

Keeping This Policy Current

Changes to This Privacy Policy

We may update this policy from time to time. Updated versions will be published on this page. Please check this page when you would like to review our current privacy information.

Get in Touch

Contact Us About Privacy

For privacy questions, information requests or concerns, contact the Xchange Sports Australia team.

Email: support@xchangesports.com.au

Phone: +61 408 604 375

Post: Xchange Sports Australia, PO Box 44, St Ives NSW 2075, Australia.