FAQ
Common queries answered
Frequently asked Questions
We know your kids are excited to get riding, so we ship fast!
Most orders are dispatched within 48 hours from our Sydney warehouse. Delivery times vary depending on your location:
Metro Areas: 2–5 business days
Regional Areas: 5–10 business days
Remote Locations: 7–12 business days
You’ll receive an email with tracking details as soon as your order is shipped so you can follow it every step of the way.
Tip: Order before 11 AM AEST for the fastest dispatch!
We want you to love your purchase. That’s why we offer a 30-Day Hassle-Free Return Policy on all kids bikes and accessories.
Change of Mind: Return your unused product in its original packaging for a refund or store credit.
Exchanges: Need a different size or colour? We’ll swap it for you quickly.
Warranty: All Kids bikes come with a manufacturer’s warranty for your peace of mind.
Simply contact our support team, and we’ll guide you through the process to make it stress-free.
If you made a mistake at checkout, don’t worry!
Contact us as soon as possible (ideally within an hour of placing your order) by email or phone, and we’ll update your shipping address before your order is dispatched.
If your order has already been shipped, we can assist you with redirecting it through our courier partner. extra courier charges may apply*
You’ll never be left wondering where your package is.
As soon as your kids bike ships, you’ll receive a tracking number via email. You can:
Click the link in your email to track your order in real-time.
Pro Tip: Check your spam/junk folder if you haven’t received your tracking email within 24 hours.
We pride ourselves on fast, friendly service. You can reach us via:
Email: support@xchangesports.com.au
Phone: 0408 604 375
Live Chat: Available during business hours for instant help.
Our expert team is here to help with sizing, assembly, shipping updates, or any product questions — so your kids can start riding sooner.
Act fast!
If your order hasn’t shipped yet, we can correct the address immediately. Simply email or call us with your order number and the correct address.
If your order is already with the courier, we’ll work with them to redirect your package, though this may add extra delivery time and cost.
Yes! We proudly ship Australia-wide, including metro, regional, and remote areas.
If you’re located outside of Australia, we also offer international shipping to selected countries. Simply add your product to cart, proceed to checkout, and the system will calculate shipping costs based on your location.
Whenever possible, we ship your order in one package for convenience.
However, if you order multiple bikes or a mix of bikes and accessories, your items may ship in separate boxes for safe transit. Don’t worry — we’ll send you tracking details for every package, so you know exactly when each item will arrive.
Our bikes are designed to grow with your child!
Balance Bikes: Perfect for toddlers as young as 18 months right through to 8-year-olds.
Convertible Balance-to-Pedal Bikes: Ideal for ages 3 to 9+, helping kids transition to pedaling with confidence.
24-Inch Bikes: Great for older kids and pre-teens (approx. 9–12+ years old).
Tip: Check each product page for the recommended age, inseam length, and height range to find the perfect fit.
Choosing the right size is crucial for your child’s safety and comfort.
We make it easy with our Bike Size Guide:
Measure your child’s inseam (inside leg length).
Match it with the recommended seat height range on the product page.
Select a bike that allows your child to sit with both feet flat on the ground.
Our size guide ensures you pick a bike your child can control and grow with — meaning less frustration and a safer, more confident riding experience.
Yes — your new bike arrives 85–90% pre-assembled for your convenience.
You’ll just need to:
Attach the handlebars
Install the front wheel
Adjust the seat to your child’s height
Each bike comes with simple step-by-step instructions (and tools included), so you can have it ready to ride in under 15 minutes — no mechanic needed!
We offer multiple secure payment options to make checkout easy:
Credit & Debit Cards: Visa, Mastercard,
PayPal: Fast and secure
Direct Bank Transfer: For those who prefer EFT
This means you can spread the cost over time or pay upfront — whichever works best for you.
We dispatch orders quickly so your child can start riding sooner:
Metro Areas: 2–5 business days
Regional Areas: 5–10 business days
Remote Locations: 7–12 business days
You’ll receive real-time tracking updates as soon as your bike leaves our warehouse.
Safety first! While helmets and accessories aren’t included by default, we stock a full range of:
Kids Bike Helmets (with proper safety certifications)
Bike Bells & Lights
Kickstands, Pedal Kits & Spare Parts
Add them to your order and they’ll ship together so your child can ride safely from day one.
Yes! We offer a 30-Day Hassle-Free Return & Exchange Policy:
Return unused bikes in their original packaging for a refund or store credit.
All returns are processed quickly so your child isn’t waiting too long for their new bike.
Absolutely — we stand behind our bikes:
Warranty: All Kids bikes come with a limited manufacturer’s warranty covering the frame, fork, and components against defects.
Servicing: Our bikes are designed for easy home maintenance, and we provide free support resources to help. For professional servicing, simply visit your local bike shop — our bikes use standard parts that any mechanic can service.
