Terms of Use Policy – Xchange Sports Australia

Who We Are

About Xchange Sports Australia

This website is operated by Xchange Sports Australia, ABN 77 070 813 260.

In these terms, “we”, “us” and “our” refer to Xchange Sports Australia. “You” and “your” refer to the person using our website or purchasing from us.

Before You Shop

Using Our Website & Reading Our Policies

By using our website, you agree to use it in accordance with these terms. Before placing an order, please also read the product information and policies relevant to your purchase:

• Shipping & Delivery Policy
• Warranty & Returns Policy
• 30-Day Money Back Guarantee
• Privacy Policy

Shopping Responsibly

Who Can Place an Order?

You must be at least 18 years old, or have the consent of a parent or guardian, to purchase from our website.

You must provide accurate order details and have permission to use the payment method supplied at checkout.

Keeping Our Website Safe

Acceptable Website Use

Please use our website for lawful purposes. You must not:

• Place fraudulent orders or provide deliberately misleading information.
• Use another person’s payment details without permission.
• Upload or distribute malicious software, spam or harmful content.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the website’s security, availability or normal operation.
• Use the website in a way that breaches applicable laws.

Choosing Your Products

Product Information & Availability

We make every effort to keep product descriptions, images, prices and availability accurate and up to date.

Please check the selected size, colour, model and product specifications before ordering. If you need help choosing a bike, scooter, helmet or accessory, contact our team before completing your purchase.

We may correct website errors, update product information or remove products from sale. If an issue affects an order you have already placed, we will contact you to explain the available options.

Clear Pricing

Prices & Payments

Prices are displayed in Australian dollars (AUD). Applicable GST is included in the displayed consumer price.

Shipping charges are shown separately at checkout. Please review your products, delivery details and total before submitting payment.

Orders are confirmed once payment has been processed successfully.

If an Order Needs Attention

Pricing Errors & Unavailable Products

If we identify a pricing error or find that an ordered product is unavailable, we will contact you promptly to explain the issue and discuss a resolution.

We will not charge a higher price or substitute a different product without your agreement. If we cannot fulfil your order and it is cancelled, we will refund the amount paid for the cancelled items and any associated delivery charge that no longer applies.

Any cancellation or resolution remains subject to your rights under applicable consumer law.

Getting Your Order to You

Shipping & Delivery

We offer flat-rate shipping across Australia and delivery of selected Kidvelo bikes to New Zealand.

Please check your delivery address and contact details carefully when ordering. Available shipping services and charges depend on your products and destination.

For shipping rates, accessory shipping offers, dispatch information and estimated transit times, please read our Shipping & Delivery Policy.

Help After Your Purchase

Warranties, Returns & Refunds

If your product is faulty, damaged or incorrectly supplied, contact our team so we can help assess and resolve the issue.

For return conditions, exchanges, warranty assistance and refund information, please read our Warranty & Returns Policy.

Our 30-Day “Love Your Ride” Guarantee also explains the conditions for eligible money back returns, including the short bike test-ride allowance.

Respecting Creative Work

Website Content & Intellectual Property

Website content, including text, images, logos, graphics and product descriptions, belongs to Xchange Sports Australia or the relevant content owner and is protected by intellectual property laws.

Unless permitted by law or authorised by the relevant owner, you must not reproduce, distribute or use this content for commercial purposes without written permission.

Your Rights Come First

Consumer Guarantees & Our Responsibilities

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under Australian Consumer Law and any other applicable consumer protection law.

Consumer guarantees apply independently of a manufacturer’s warranty or our voluntary money back guarantee.

Our responsibility for loss or damage is determined by applicable law. These terms do not remove any entitlement you may have to a repair, replacement, refund or compensation.

Respecting Your Information

Privacy & Personal Information

Our Privacy Policy explains how we collect, use and share personal information, and how you can contact us about your information or marketing preferences.

Keeping Our Terms Current

Changes to These Terms

We may update these terms from time to time. The current version will be available on this page.

Updates apply to future website use and orders. They do not retrospectively change the terms of an order you have already placed unless you agree or a change is required by law.

Need A Hand?

Questions About These Terms?

If you have a question about these terms, our website or an order, contact the Xchange Sports Australia team.

Email: support@xchangesports.com.au

Phone: +61 408 604 375

Post: Xchange Sports Australia, PO Box 44, St Ives NSW 2075, Australia.