Shop confidently knowing your Hornit AIRO 12 is supported by Hornit’s manufacturer warranty and the Xchange Sports Australia 30-Day “Love Your Ride” Guarantee.
3-Year Manufacturer’s Warranty
Hornit provides a 3-year manufacturer’s warranty for the AIRO balance bike, subject to Hornit’s warranty terms and normal conditions of use.
Lifetime Frame and Fork Warranty
The AIRO frame and fork may qualify for a lifetime warranty when the bike is registered with Hornit. Registration requirements, original-owner conditions and Hornit’s warranty terms apply.
The warranty does not cover normal wear and tear, misuse, incorrect assembly, unauthorised modifications, accident damage or use outside the product’s intended purpose.
Your rights under the Australian Consumer Law apply independently of the manufacturer’s warranty and cannot be excluded.
30-Day “Love Your Ride” Guarantee
If the Hornit AIRO 12 is not right for your family, contact us within 30 days of delivery. We can help with sizing, setup or adjustment questions and explain your available return options.
For a return under the guarantee, the product must be handed to the return carrier within 30 days of delivery. Please contact us early enough to arrange the return.
Short Bike Test Ride Allowed
You may assemble the bike and take a short test ride on a clean, dry surface to check its fit and suitability. Keep the bike clean and looking new, retain all original components and packaging, and avoid long rides, dirt trails and mud.
Change-of-Mind Returns & Exchanges
Contact us before returning anything. Once your request has been reviewed, we will provide return instructions and, where required, a Return Authorisation Number.
For approved change-of-mind returns or exchanges, return shipping is the customer’s responsibility. Choosing the wrong size is generally treated as a change of mind when the product supplied matches the order and product description.
Wrong, Damaged or Faulty Item
If you receive the wrong item, or the bike arrives damaged or appears faulty, contact us before returning it. We will review the issue and arrange the appropriate next step, which may include a repair, replacement or refund.
How to Request Help
Email sales@xchangesports.com.au with your order number or proof of purchase, a short description of the issue, clear photos or video, the bike’s production or batch details, your delivery address and your preferred contact number.
Xchange Sports Australia
Email:
sales@xchangesports.com.au
Phone:
+61 408 604 375
Postal address:
PO Box 44, St Ives NSW 2075
Hours:
Monday to Friday, 9:00am–5:30pm AEST
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