Shipping & Delivery Policy

Order Processing & Dispatch

We aim to pick, pack and dispatch every in-stock order within 2 business days from our Sydney warehouse.

Orders placed on weekends, public holidays or outside normal warehouse processing periods will begin processing on the next business day.

Once your order has been collected by the carrier, tracking details will be sent to the email address supplied at checkout.

Simple Flat-Rate Delivery

We use straightforward flat-rate shipping so you know what delivery will cost before you reach the checkout. Our Australian rates apply to metro, regional and remote locations.

Add Eligible Accessories for Just $10 Shipping

When eligible helmets, accessories or spare parts are purchased together with a bike, scooter or skateboard, the accessory shipping component is reduced from $20 to a single $10 charge.

That one $10 accessory charge covers all eligible add-on accessories in the qualifying order, regardless of quantity.

Estimated Australian Transit Times

The times below are estimated business days in transit after dispatch from our Sydney warehouse.

Shipping Kidvelo Bikes to New Zealand

We currently offer New Zealand delivery for selected Kidvelo bikes only.

Estimated New Zealand transit time is approximately 4–10 business days after dispatch.

International delivery times may vary because of customs clearance, carrier schedules, weather or local delivery conditions.

Carriers & Tracking

We select the most appropriate available carrier for your order based on the parcel size, destination and service availability.

Once your order has been dispatched, you’ll receive tracking information by email. Tracking can sometimes take several hours to update after the first carrier scan, so don’t worry if movement isn’t visible immediately.

If you can’t find your tracking email, please check your spam or junk folder before contacting us.

Authority to Leave & Safe Delivery

Many courier deliveries may be left in a safe place when nobody is available to receive them. If there is no appropriate secure location at your home, we recommend using a suitable business or work address where permitted.

If you are shipping to a business address, please include the business name as part of your delivery details.

Please Check Your Delivery Details

Large bikes, scooters and many other parcels require a physical delivery address. We do not deliver large courier items to PO Boxes.

Please make sure your order includes, where relevant:

• Correct street address
• Unit or apartment number
• Business name
• Correct suburb and postcode
• Current mobile number
• Useful delivery instructions

Incorrect or incomplete address information can delay delivery and may result in additional carrier charges.

Peak Periods & Unexpected Delays

Most orders arrive within the estimated transit ranges, but delivery networks can occasionally be affected by circumstances outside our control.

Possible causes of delay include:

• Christmas and major promotional periods
• Public holidays
• Severe weather
• Floods, bushfires or road closures
• Carrier network disruptions
• Remote-area transport schedules
• New Zealand customs processing

If your tracking has stopped updating for an unusually long period, contact us and we’ll help investigate the shipment with the carrier.

In-Stock, Pre-Order & Backordered Products

Our 2-business-day dispatch commitment applies to in-stock products. If an item is advertised as a pre-order, backorder or has a special lead time, the timeframe displayed on the product page takes precedence.