Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@xchangesports.com.au and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@xchangesports.com.au
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
David –
Amazing products
I have been using these products since Jan 2017 and keep coming back. They are awesome… fantastic flavours, no sick feeling when using them, and completely do the job. The energy gels are easy to carry on short or long days and easy to use. No unwanted after taste left in your mouth. I have tried many other products and all work well, but for overall performance these are the best I have found, and made in NZ. Great product and great company.
Hannah –
Love them !
These are the best gels I have tried (and I have tried a lot). They fuel you right and Allow for consistent performance. They are easy to consume – not too thick and sweet. They taste great and could not recommend them enough.
Pat Foskett –
Perfect Energy Gels For My Run
I LOVE Pure Fluid Energy Gels. The gels are not thick, so I don’t need to bring much water with me. Also I have tried almost all the flavours, besides Mango. They all taste very natural and are not too strong or too sweet. My stomach is happy with the products. My favourite is Lemon and Lime with Caffeine that is great for my 12+ run. The caffeine gives me the extra to run further. In the past, I have tried different brands in the market but those were just too thick which I needed to consume a lot of water. Therefore Pure Fluid Energy Gels are perfect for me.
With the fast delivery, I order a box of 18 gels a time. I must remember to order Mango gels for my next order.