We want every family to feel confident shopping with Xchange Sports.
Your i-Glide Adventure Tote Bag is supported by our accessory warranty plus our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to help.
Xchange Sports Accessories Warranty
1-Year Warranty against manufacturing defects when purchased from Xchange Sports.
This warranty covers genuine manufacturing faults and does not cover normal wear and tear, cosmetic marks from use, misuse, modification, accidental damage or damage caused by incorrect installation.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
Need to Make a Warranty Claim?
Email support@xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the tote bag and issue
- Photos of the hook or scooter attachment where relevant
- Your full shipping address
- Daytime contact number
- Email address
Our team will review your claim and provide the appropriate next steps.
Returns & Exchanges
If you would like to return or exchange your Adventure Tote, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind Returns
For approved change-of-mind returns, return shipping costs are the responsibility of the customer.
Where the product supplied matches your order and product description, selecting the wrong colour, purchasing for an incompatible setup or deciding the accessory is no longer required is treated as a change-of-mind return, rather than a shipping or fulfilment error.
Before Using or Customising Your Tote
If you think you may need to return the tote for change-of-mind reasons, please keep it:
- Unused
- Undamaged and unmarked
- With the universal hook included
- With all 10 supplied charms included
- With all original packaging
- In resellable condition
We recommend confirming you’re happy with the colour and compatibility before your child uses the tote outdoors.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong product or colour — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Faulty or Defective Products
If you believe your Adventure Tote has a manufacturing fault or defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any written warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated warranty period where applicable.
Check Compatibility Before Ordering
The Adventure Tote is designed specifically to work with i-Glide scooters using the supplied universal hook.
i-Glide also describes the tote as compatible with many other scooter and bike brands, but compatibility can depend on the available mounting position and handlebar setup.
If you’re unsure, send our team a photo of your scooter or bike before purchasing and we’ll help you check.
Cleaning & Care
The water-friendly EVA material is designed to be easy to maintain.
- Rinse gently with clean water when required
- Wipe away stubborn marks with a soft cloth
- Allow the tote to air dry naturally
- Avoid harsh chemicals or abrasive cleaners
- Check the hook and attachment point regularly for signs of wear
Small Parts
The tote includes removable decorative charms. Keep loose charms and other small removable parts away from very young children where they may present a choking hazard.
We’re Here to Help
For help with compatibility, attachment, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@xchangesports.com.au
Phone: +61 408 604 375
