Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@xchangesports.com.au and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@xchangesports.com.au
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Sam K. –
Lightweight but Durable
“I’ve tried cheaper balance bikes before, and they don’t compare. The Rookie 12 is incredibly lightweight but feels solid and premium. My 3-year-old can lift it easily, which makes a big difference. Customer service was also fantastic — I had a quick query about sizing and they were so helpful.”
Claire S. –
Excellent Customer Service
“This was my first time buying from Kidvelo, and I’m blown away by both the bike and the service. I had a small shipping query and they replied instantly and politely. The Rookie 12 is beautifully designed, light enough for my son to handle, and feels very safe. He’s riding every day now. A+ experience all round!”
Sisi T. –
Easy to Assemble, Fun to Ride
“I’m not very handy, but I managed to put the Rookie 12 together in no time. Everything was straightforward. My 2-year-old hopped on and took to it straight away. It’s so much fun watching her ride with confidence. The bright red colour is stunning, and the bike is clearly made to last.”
Reg L. –
Grandpa’s Seal of Approval
“I grew up fixing bikes, so I notice build quality right away. Kidvelo nailed it with the Rookie 12. The frame is strong but light, the wheels roll smoothly, and the whole thing is designed with kids in mind. My grandson loves his green one. Great job, Kidvelo — you’ve made a grandpa very happy!”
Nicole W. –
Fast Shipping & Great Quality
“I ordered the Rookie 12 online and was amazed that it arrived within 48 hours. The quality is outstanding — every part feels durable and safe. My daughter is gaining so much balance and coordination already. This is the perfect step before moving to a pedal bike.”