Shop confidently knowing your Kidvelo Rookie 12 is supported by a 5-year manufacturer’s warranty and the Xchange Sports Australia 30-Day “Love Your Ride” Guarantee.
5-Year Manufacturer’s Warranty
The Kidvelo Rookie 12 is covered for five years against manufacturing defects, subject to the manufacturer’s warranty terms and its 30kg maximum rider weight.
The warranty does not cover normal wear and tear, misuse, incorrect assembly, unauthorised modifications, accident damage or use outside the product’s intended purpose. Your rights under the Australian Consumer Law apply independently and cannot be excluded.
30-Day “Love Your Ride” Guarantee
If the bike is not right for your family, contact us within 30 days of delivery. We can help with sizing, setup or adjustment questions and explain your available return options.
For a return under the guarantee, the product must be handed to the return carrier within 30 days of delivery, so please contact us early enough to arrange the return.
Short Bike Test Ride Allowed
You may assemble the bike and take a short test ride on a clean, dry surface to check its fit and suitability. Keep the bike clean and looking new, retain all original components and packaging, and avoid long rides, dirt trails and mud.
Change-of-Mind Returns & Exchanges
Contact us before returning anything. Once your request is reviewed, we will provide return instructions and, where required, a Return Authorisation Number.
For approved change-of-mind returns or exchanges, return shipping is the customer’s responsibility. Choosing the wrong size is generally treated as a change of mind when the product supplied matches the order and description.
Wrong, Damaged or Faulty Item
If you receive the wrong item, or the bike arrives damaged or appears faulty, contact us before returning it. We will review the issue and arrange the appropriate next step, which may include a repair, replacement or refund.
How to Request Help
Email sales@xchangesports.com.au with your order number or proof of purchase, a short description of the issue, clear photos or video, your delivery address and your preferred contact number.
Xchange Sports Australia
Email:
sales@xchangesports.com.au
Phone:
+61 408 604 375
Postal address:
PO Box 44, St Ives NSW 2075
Hours:
Monday to Friday, 9:00am–5:30pm AEST
Anna C. — Verified customer –
A quality bike that gets plenty of use
Our three-year-old loves the Rookie 12. Choosing a quality balance bike has made a real difference to his riding, and he takes it everywhere. He loves the colour too.
Hannah B — Verified customer –
Light enough to ride with confidence
Our two-and-a-half-year-old daughter loves her Kidvelo Rookie 12. Now that she’s found her confidence, she doesn’t want to stop riding. It’s light enough for her to manoeuvre easily and for us to carry, and it feels well made and durable.
Jasmine C. — Verified customer –
A hit with both children
We bought the Rookie 12 for our two-year-old, but our five-year-old—who hadn’t taken to other balance bikes—loved it too. Its lightweight design seems to have made it easier for her to enjoy riding. Our younger child is also getting to grips with it, so we may need another one!
Michael H. — Verified customer –
Light to ride, easy to carry
An excellent first balance bike for our two-year-old. It’s very light, which makes it easier for him to ride and easier for me to carry. It still feels sturdy, strong and well made.
Shaun D. — Verified customer –
Easy for little riders to manage
The Rookie 12 is an amazing first bike for our youngest. It’s light enough for him to handle with ease.
Peter L. — Verified customer –
A birthday present that delighted its recipient
We bought the pink Rookie 12 for our granddaughter’s birthday. It’s a beautifully made balance bike, and we were very pleased with the service and delivery.
Kathleen B .— Verified customer –
The lighter bike made all the difference
Our three-year-old wasn’t interested in the balance bike we had before, so we compared the options and chose the lighter Kidvelo Rookie 12. It was love at first ride. He uses it all the time, and we’ve seen his balance and coordination improve.
Marcus S. — Verified customer –
Great quality and helpful support
The Rookie 12 is a stylish, well-built balance bike that works beautifully. We needed help with the front wheel, and the team supported us by email and phone, then sent a replacement part. The issue was sorted within 48 hours of our first contact.
David R. — Verified customer –
Lightweight, sturdy and easy to carry
We’re very happy with the Rookie 12, and our son loves it. It feels sturdy and well made, while still being light enough to carry home from the park. Measuring your child’s inseam carefully is worthwhile to make sure the fit is right.
Anastasios K. — Verified customer –
Still going strong after two years
A very good bike. We’ve been using the Rookie 12 for two years and are very happy with it.
Dominic R — Verified customer –
A great step towards pedals
Our son has made great progress with his balance on the Rookie 12 and is now keen to try pedals. We’re looking at the Rookie 14 as his next bike.
Aiden M. — Verified customer –
Confidence can come with practice
Aiden M — Verified customer
Our son loved his Rookie 12. After a few rides, he was gliding confidently with his feet up, and he moved on to a pedal bike just a couple of months later without needing stabilisers. His little sister now enjoys the bike too. We couldn’t recommend it more.
Anthony M. –
Impeccable Design and Safety Features
As an engineer, I look closely at the details, and the Kidvelo bike is impeccably designed. The smooth, rounded bolts prevent scrapes, the handlebar grips have protective ends, and the geometry is perfectly suited for a young child’s proportions. It’s clear that safety and performance were the top priorities in its creation. It gives me complete peace of mind knowing my child is riding a well-engineered and safe product.
Tracey B. –
More Than a Bike – It’s Freedom and Fun!
The Kidvelo Rookie 12 has completely transformed our walks and outdoor time. Instead of dragging his feet, my son is now leading the way, exploring the world around him with a huge smile. It has improved his motor skills, his spatial awareness, and has given him a wonderful sense of freedom. Worth every single cent for the active, happy kid it has helped him become.
Bev G. –
So Light, Even I Don’t Mind Carrying It!
Let’s be honest, we parents are the ones who end up carrying the bike home from the park. The feather-light weight of the Rookie 12 is a back-saver! I can carry it with one hand while holding my child’s hand with the other. This small detail makes our outdoor adventures so much less stressful and more enjoyable for everyone.
Noel W. –
The Ultimate Confidence Booster on Two Wheels
This bike has done more for my child’s confidence than I ever could have imagined. He went from being a cautious toddler to a fearless little explorer. The bike is so light and easy to control that he never felt overwhelmed. He learned to steer, balance, and navigate small bumps all on his own terms. It’s amazing to see his self-esteem soar every time he rides.
Anne T. –
Perfect for Petite Riders and Growing Kids
Our daughter is on the smaller side, and we struggled to find a bike that fit her properly. The Rookie 12’s low standover height and highly adjustable seat were a game-changer. She could comfortably get her feet flat on the ground, which gave her the security she needed to start gliding. Knowing the handlebars and seat can grow with her for the next couple of years makes this a smart and safe purchase.
Arial B. –
Say Goodbye to Training Wheels and Tears!
We bought the Rookie 12 for our son after seeing his older sister struggle with the transition from training wheels to a pedal bike. What a difference! He mastered balancing on the Kidvelo so naturally that when we introduced a pedal bike, he just got on and rode away on his first try. No tears, no frustration. This bike teaches the core skill of cycling first, and it makes the entire learning process a joyful one.
Monique S. –
From Box to Riding in Under 10 Minutes
As a busy parent, the last thing I need is a complicated assembly project. This balance bike was an absolute dream to put together. The instructions were clear, the tools were included, and it took me less than 10 minutes from opening the box to having my daughter ready to ride. The ease of setup and the instant fun it provided was a massive win for our family.
Baret B. –
Finally, a Toddler Product That’s Built to Last!
I’m so tired of flimsy plastic toys. The Kidvelo Rookie 12 is the complete opposite. It has a robust aluminium frame, real air-filled tires for a smooth ride, and every component feels premium. It has survived countless drops, been left in the garden, and still looks and functions like new. For any parent looking for value, this bike will easily last through multiple children, making it a brilliant investment.
Noel H. –
A Grandparent’s Perfect Gift for Making Memories
As grandparents, we wanted to give a gift that was more than just a toy. The Kidvelo Rookie 12 was the perfect choice. The quality is immediately apparent right out of the box—it’s sturdy and safe. Watching our granddaughter’s face light up as she learned to balance and zoom around the garden has been priceless. It’s incredibly light for us to pop in the car for visits, and the joy it brings is immeasurable.
Mary K. –
The Best First Bike, Hands Down!
This little bike is incredible. Our 2-year-old, who was hesitant about everything, hopped on the Rookie 12 and was gliding confidently within a week. It’s so lightweight that he can pick it up himself, which gives him a huge sense of independence. A fantastic product for building coordination and confidence early on.
Sally G. –
Excellent First Bike
We purchased the Rookie 12 as a gift for our daughter’s 3rd birthday, as she had been asking for a bike for several months. It has been a real winner! She loves riding her balance bike, and we were amazed at how quickly she was coasting along with her feet off the ground. She asks to go for a bike ride at least once a day, and weather permitting, we generally do go out. We also love the 5-year warranty, since we plan to pass this bike on to her younger siblings as they get old enough for it. Overall, we think this bike was a great purchase and definitely worth the somewhat higher price than other lower-quality balance bikes. We highly recommend it!
Sam L. –
No Regrets!
This rookie 12 bike has been perfect for our 2 year old twin grand sons. It is just perfect for them to ride? No obstructions when making it go with their feet. Great quality. Perfect size and design. They ride them everywhere….in the house, in the grass, at the bike park. We take the bikes with us everywhere we go. Easy to transport and carry. If you are looking for a quality super lightweight balance bike, I don’t think you will regret this purchase. We bought 2 bikes to love them!