Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@xchangesports.com.au and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@xchangesports.com.au
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Noah R. –
Best Gift Ever
“We bought the Kidvelo Rookie 12 as a 3rd birthday present, and it was the hit of the day. My nephew was riding around the yard within minutes. The adjustable handlebars mean it will last him years, not months. Fast delivery and great packaging, too. This is a bike I’ll be recommending to all my friends with kids.”
Aiden C. –
Confidence Booster
“My son was nervous about bikes, but the Rookie 12 completely changed that. Within a week, he was gliding confidently. It’s so well-balanced and easy to adjust. You can tell Kidvelo really thought about the design for kids. Plus, the company kept me updated all through shipping, which I appreciated.”
Ralph W. –
Grandson Loves It
“I bought the Rookie 12 for my grandson’s 3rd birthday, and he hasn’t stopped riding it since. The balance bike design makes learning so easy and fun. He’s already coasting down the driveway with a huge smile. The paint finish and colour choices are top-notch, and I was impressed with how sturdy yet light it is. Very happy with this purchase.”
Kyle M. –
Perfect First Bike
“As a mum of a very active 3-year-old, I can’t recommend the Kidvelo Rookie 12 enough. It’s so lightweight that my daughter can pick it up herself, and the adjustable seat means it will grow with her. The build quality is excellent — nothing flimsy here. Kidvelo’s customer service was brilliant, too. They answered all my questions before I ordered and it arrived in just two days.”
Kris K. –
Soooo Lightweight
We got this bike for our ~2-year-old daughter. She LOVED it. She quickly grew out of it and now we are getting a larger Rookie 14 bike for her and giving this 12″ balance bike to her younger sister. Any parent considering this bike for their kid, definitely do it. Only real issue is that kids grow fast so it will probably only last two summers before you’ll need to get a bigger one. Even with that, the price, quality, and enjoyment were totally worth it.