Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@xchangesports.com.au and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@xchangesports.com.au
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Nole G. –
Grandpa’s Favourite Purchase
“I bought the green Rookie 12 for my grandson, and it’s become his absolute favourite toy. The green paint is striking, and I was impressed with how solid the bike feels. Assembly was quick, and Kidvelo delivered on time. A fantastic balance bike!”
Kylie M. –
Stands Out at the Playground
“My 3-year-old loves his green Rookie 12. It stands out so much at the playground that other kids keep asking to try it! The colour is fun but also practical — I can easily spot him when he’s riding. Strongly recommend this bike for active little ones.”
Susan B. –
Green for the Win
“We looked at a few colours but my son insisted on green, and I’m glad he did. It’s a beautiful shade that looks even better in person. More importantly, the bike is light, easy to handle, and has boosted his confidence massively in just a few weeks.”
Donna K. –
Grandma Approved
“The green Rookie 12 was a birthday gift for my grandson. He took to it right away. The bike is lightweight but feels very safe, and the green is such a vibrant colour. It’s wonderful watching him ride with so much joy. Highly recommend Kidvelo.”
Paul L. –
Durable & Stylish
“We’ve had the green Rookie 12 for over six months now, and it still looks brand new. The paint doesn’t chip easily, and the bike itself is as sturdy as the day we got it. My little one loves showing off his ‘cool green bike’ at the park.”