Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@xchangesports.com.au and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@xchangesports.com.au
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Fran P. –
The Perfect Green Machine
“My daughter chose the green Rookie 12 herself, and she absolutely loves it. The adjustable seat means she’ll be riding it for years, and it’s light enough for her to pick up on her own. The green colour makes it feel unique and special.”
Peter H. –
Grandson’s Favourite Colour
“My grandson’s favourite colour is green, so the Rookie 12 in green was a no-brainer. He was thrilled when he unwrapped it. The smile on his face as he zooms around on it is priceless. Excellent customer service from Kidvelo, too — fast shipping and helpful advice.”
Samuel K. –
Built for Adventure
“This green Rookie 12 goes everywhere with us — the park, the footpath, even on camping trips. It’s super light and easy to carry when my son gets tired, but most of the time he insists on riding. The bright green looks fantastic in every photo!”
Joan C. –
Outstanding Balance Bike
“The Rookie 12 in green is an absolute winner. The frame is tough, the design is clever, and the colour really makes it stand out. My 3-year-old has learned to balance so quickly on it. Kidvelo really nailed it with this bike.”
Drew J. –
Well Crafted Kids Bike
We love our Rookie 12 bike. We have the balance bike and our son loves the Neon Green colour as it really pops in the sun so it is easy to see him riding around the park. It’s a strong, well-crafted bike that will last through all of our kids. I highly recommend Kidvelo!