Shop confidently knowing your Kidvelo Rookie 18 is supported by a 5-year manufacturer’s warranty and the Xchange Sports Australia 30-Day “Love Your Ride” Guarantee.
5-Year Manufacturer’s Warranty
The Kidvelo Rookie 18 is covered for five years against manufacturing defects, subject to the manufacturer’s warranty terms and its 80kg maximum rider weight.
The warranty does not cover normal wear and tear, misuse, incorrect assembly, unauthorised modifications, accident damage or use outside the product’s intended purpose.
Your rights under the Australian Consumer Law apply independently of this written warranty and cannot be excluded.
30-Day “Love Your Ride” Guarantee
If the Rookie 18 is not right for your family, contact us within 30 days of delivery. We can help with sizing, setup, pedal-kit installation or adjustment questions and explain your available return options.
For a return under the guarantee, the product must be handed to the return carrier within 30 days of delivery. Please contact us early enough to arrange the return.
Short Bike Test Ride Allowed
You may assemble the bike and take a short test ride on a clean, dry surface to check its fit and suitability. Keep the bike clean and looking new, retain the Easy-Ride Pedal Kit, tools, original components and packaging, and avoid long rides, dirt trails and mud.
Change-of-Mind Returns & Exchanges
Contact us before returning anything. Once your request has been reviewed, we will provide return instructions and, where required, a Return Authorisation Number.
For approved change-of-mind returns or exchanges, return shipping is the customer’s responsibility. Choosing the wrong size is generally treated as a change of mind when the product supplied matches the order and product description.
Wrong, Damaged or Faulty Item
If you receive the wrong item, or the bike arrives damaged or appears faulty, contact us before returning it. We will review the issue and arrange the appropriate next step, which may include a repair, replacement or refund.
How to Request Help
Email sales@xchangesports.com.au with your order number or proof of purchase, a short description of the issue, clear photos or video, your delivery address and your preferred contact number.
Xchange Sports Australia
Email:
sales@xchangesports.com.au
Phone:
+61 408 604 375
Postal address:
PO Box 44, St Ives NSW 2075
Hours:
Monday to Friday, 9:00am–5:30pm AEST
Burcu D — Verified customer –
From struggling with stabilisers to riding with pedals
Our six-year-old daughter had been struggling with a traditional bike and stabilisers. She was becoming disheartened and didn’t want to keep trying. After reading reviews, we ordered the Rookie 18 with its attachable pedals, and it was the best decision.
The bike arrived quickly, was easy to assemble and is excellent quality. My husband, who knows bikes well, couldn’t find a fault. Our daughter started balancing on Friday and was ready for the pedals by Monday. Seeing her smile and ride with confidence has been priceless. The Rookie 18 is lightweight, the brakes work well, and the brake levers are a great fit for little hands. We wholeheartedly recommend it.
Katy C. — Verified customer –
Friendly help finding the right colour
My seven-year-old son is autistic and loves green. When his favourite colour wasn’t available for his birthday, Nicole was very friendly and helped us find one. He loves his Rookie 18, and now my friends are buying Kidvelo bikes too. I couldn’t recommend it more!
Roscoe H. — Verified customer –
Quality you can see and feel
A superbly crafted bike. The quality is clear, and it feels built to last. It can be tempting to choose a cheaper option, but the difference in quality is obvious. I’d thoroughly recommend both the Rookie 18 and Kidvelo.
Aaron P. — Verified customer –
Straightforward setup and helpful support
Most of the Rookie 18 was already assembled, which made setup easy. When I had a question, the team was more than helpful.
Ryan K. — Verified customer –
Lightweight enough for him to manage
The Rookie 18 feels solid, but it’s still light enough for my son to manage and enjoy despite his mobility challenges. It made a perfect sixth birthday present.
Tina B. — Verified customer –
A granddaughter riding with confidence
I bought the Rookie 18 for my six-year-old granddaughter, who had been struggling to ride a bike. She absolutely loves it and now rides with confidence. It’s a fabulous purchase and well worth the money.
Anna F — Verified customer –
A larger balance bike that travels easily
We chose the Rookie 18 because it’s a larger balance bike that can later be converted to pedals. Our daughter had an operation on both feet and needed time before learning to cycle. Being able to start with balance practice has been invaluable for her.
The bike is light and easy to assemble. We can remove the front wheel to fit it in the car boot, then put it back on in seconds. Thank you, Kidvelo!
Adam R. — Verified customer –
Making riding feel manageable again
We’d struggled for a long time to help our son ride a regular bike. Eventually, he didn’t even want to get on one. The Rookie 18 changed that. Its light weight and geometry seem to make riding easier for him, and he’s now happy to get on and practise balancing. At the moment, he can glide for five or six seconds, and we’re delighted to see him enjoying it.
Misbah K. — Verified customer –
A confidence-building way to learn
Honestly, this is a brilliant bike. It’s helping my son build confidence and enjoy learning to ride. I’m already looking at his next Rookie 24 bike, and we’re excited to keep watching him progress. Highly recommend!
Carolina G. — Verified customer –
Simple to assemble and easy to pedal
My son adores his Rookie 18. It was simple to assemble, and he finds it effortless to pedal.
Mark C. — Verified customer –
Helping him feel included and build confidence
Our son has dyspraxia and loves seeing other children riding their bikes. The Rookie 18 gives him a bike of his own while helping him build strength and confidence as he rides.
Craig D. — Verified customer –
A better fit for a growing rider
Our daughter has Down syndrome and found a pedal bike with stabilisers too heavy to manage. Other balance bikes were too small, but the Rookie 18 is a great size with room to grow. It’s also very light.
Jennifer S. — Verified customer –
From finding her balance to riding with pedals
The Rookie 18 has been amazing for our daughter. She’d struggled with the other bikes we tried, but loved this one straight away. She was balancing and gliding in no time. A couple of months later, we fitted the pedals, and she got the hang of them straight away.
Eileen C.— Verified customer –
A lovely gift for a granddaughter
My granddaughter loves her Rookie 18. She’s only just able to touch the ground, so we haven’t fitted the pedals yet. It’s a great bike at a competitive price.
Rohan G. – Verified customer –
A bike he can enjoy at his own pace
Our five-year-old son, who is autistic, had outgrown his previous balance bike but hadn’t yet found his confidence on it. He absolutely loves the Rookie 18, and we can see him building confidence and skills as he rides. We also love having the pedal kit ready for when he feels comfortable trying it—there’s no rush.
Mary K. –
Brilliant for Developing Motor Skills and Coordination.
This 18 inch bike is more than just fun; it’s a fantastic developmental tool. For our child who needs extra help with coordination, the ability to focus solely on balance and steering was key. It helped him build core strength and spatial awareness without being overwhelmed. The transition to pedals was then just adding one more step to a process he had already mastered. It’s a thoughtful design that truly supports a child’s learning journey.
Anthony P. –
The Smartest Purchase for Our Growing Family.
Honestly, this bike makes so much sense. You get a top-tier balance bike that helps your kid learn properly, then it converts into a fantastic first pedal bike. It covers them from age 5 to about 7 or 8. We’ve saved money, we’ve saved space in the garage, and most importantly, we’ve saved ourselves the hassle of a tricky transition. It’s the one bike that does it all. Bonza!
Mike T. –
From the Box to the Backyard in Minutes.
I’m not the handiest bloke, so the thought of a complicated assembly on her birthday was giving me nightmares. But this bike was a piece of cake. The instructions were clear, all the tools were in the box, and I had it ready to go in about 10-15 minutes flat. Same goes for adding the pedal kit later on. It’s brilliantly designed for busy parents who just want to get the kids outside and having fun.
Kelly H. –
Gave Our Daughter Her ‘I Can Do It!’ Moment.
Our daughter is quite cautious, and other bikes seemed too big and intimidating. The Kidvelo Rookie 18’s design allowed her to get her feet flat on the ground, giving her the security she needed to even try. Learning to glide at her own pace, she slowly built up her courage. The day she pedalled for the first time on her own, the proud look on her face was priceless. This bike gave her a massive sense of independence and achievement.
Mary A. –
So Light, It’s No Bother at All.
As grandparents, we love having things at our place for when the grandkids visit. The problem is, kids’ gear can be so bulky. This Kidvelo bike is a dream. It’s feather-light, so I can easily lift it in and out of the car or carry it back from the park when little legs get tired. It makes our arvo adventures much more enjoyable for everyone.
Roger T. –
Built Tough for Aussie Kids.
This thing is built to last. It’s been left out in the backyard, copped a fair few stacks at the local park, and still looks and rides like a beauty. The aluminium frame is light but strong, and the proper air tyres handle everything from our patchy lawn to the footpath. You can tell it’s a quality bit of gear that won’t fall apart after one summer. A solid investment that will easily get passed down to our younger one.
Lisa P. –
No More Training Wheels Drama – Too Easy!
Forget the wobbly, frustrating nightmare of training wheels. This bike teaches kids the proper way to ride from the get-go. Our daughter learned to balance and steer so naturally. When we bolted on the pedals, she just got on and rode. It was that simple. She was already a confident little rider; pedalling was just the next logical step. Best decision we ever made.
Carie G. –
A Game-Changer for Our Son with OT Needs.
This bike has been incredible for our little bloke who has some challenges with motor planning and low muscle tone. His Occupational Therapist recommended starting with a balance bike, and the Rookie 18 was perfect. It’s so light he could manage it himself, which was a massive confidence boost. The process of mastering balance first before even thinking about pedalling was exactly the separated learning he needed. The low frame meant no fear of falling, and the easy-pull hand brake gave him a sense of control. When the time came, adding pedals to a bike he already trusted made the next step feel achievable, not scary. We are over the moon.
Mona F. –
The Best Nanna & Pop Gift, Bar None.
We wanted to get our granddaughter something special that would last, not just another toy. The Rookie 18 was the perfect choice. It’s a gift that grows right alongside her. We’ve had the joy of watching her learn to balance, and we were so chuffed to be there when her Dad added the pedals. The quality is outstanding, and it’s light enough for us to easily chuck in the boot when she comes to visit. It’s not just a bike; it’s years of memories in the making.
Arthor J. –
An Absolute Ripper of a Bike – Two for One!
Fair dinkum, this bike is genius. We got the Rookie 18 for our son’s fifth birthday and started him in balance mode. He took to it like a duck to water, heaps better than his cousin did with training wheels. The best part? When he was ready for pedals six months later, it took me 15 minutes to attach the pedal kit. Because he already knew the bike’s feel and brakes, he was off and pedalling down the footpath with no dramas. It saved us buying a whole new bike and the transition was completely tear-free. Worth its weight in gold!
Beth N. –
I wish I found this convertible Balance Bike Earlier.
My autistic son, age 7, has been struggling to learn to ride a bike due to some balance issues we’re working with in Occupational therapy. We recently received the Kidvelo Rookie 18 balance bike and it’s been so awesome for him! While he won’t verbally tell us how much he loves it, we can tell by his face that he’s FAR more confident!
Joy B. –
Best Balance Bike For Taller Kids
We bought an 18″ bike from Kidvelo for our 5-year-old son based on their recommendation—and it’s been a game changer. The support, fast delivery, and helpful documentation made the whole process easy. After struggling with a heavy bike with stabilisers that knocked his confidence, switching to Kidvelo’s balance-to-pedal design reignited his interest and progress. Within weeks, he was confidently balancing again, and soon he’ll be ready for pedals. This isn’t just a quality bike—it’s helped our son rediscover the joy of riding. Thank you, Kidvelo!