We want every family to feel completely confident shopping with us.
That’s why all products purchased from Xchange Sports are backed by manufacturer warranties and our 30-Day Love Your Ride Guarantee.
If something isn’t right, we’re here to help make it easy.
Our Product Warranties
Kids Balance Bikes
5-Year Warranty against manufacturing defects
Weight limits apply:
12″ Bikes: up to 30kg
14″ Bikes: up to 50kg
18″ Bikes: up to 100kg
24″ Bikes: up to 120kg
Kids & Adult Helmets
1-Year Warranty against manufacturing defects
Bike Accessories
1-Year Warranty against manufacturing defects
30-Day Love Your Ride Guarantee
We want your child to absolutely love their new ride.
If you’re not completely satisfied, please contact us within 30 days of delivery and we’ll work with you to find the best solution.
Often, a quick conversation can resolve sizing, setup or adjustment concerns without needing a return.
Need To Make A Warranty Claim?
We’ve made the process simple.
Email us at:
support@xchangesports.com.au
Please include:
✔ A brief description of the issue
✔ Clear photos of the product
✔ Your full shipping address
✔ Daytime contact number
✔ Email address
✔ Production date / batch number (if applicable)
Our team will review your claim and respond as quickly as possible.
Returns & Exchanges
If you’d like to return or exchange an item, please contact us first with your proof of purchase.
We’ll provide a Return Authorisation Number and guide you through the process.
Please Note
Return shipping costs are the responsibility of the customer for change-of-mind returns or exchanges.
If we have made an error with your order (such as sending the wrong colour, size or model), we will provide a pre-paid return label at no cost to you.
Choosing The Right Size
To help avoid returns, please carefully review sizing information on each product page.
If you’re unsure, our team is always happy to help before you order.
Ordering the incorrect size is not considered a shipping error.
Before Opening Your Product
If there is any chance you may need to return your order for personal reasons, please leave the product unassembled and in original packaging until you’ve contacted our team.
We’re Here To Help
Our goal is simple:
To get your child riding confidently and happily as quickly as possible.
If you have any questions about sizing, setup, warranties or returns, our Sydney-based team is here to help.
Email: support@xchangesports.com.au
Phone: +61 408 604 375
